Questions Clients Ask Before Starting
Published on March 12, 2025
Before we mobilize a rig or mix a batch of grout, most clients want to know three things: how long will it take, what happens if the ground conditions are worse than expected, and who carries the risk if the treatment doesn't hit the target bearing capacity. These are fair questions, and they come up on nearly every project, whether it's a micro-pile installation for a hillside hotel or a chemical grout program under active rail lines.
The first question usually centers on schedule. A client with a plant construction deadline needs a realistic window, not an optimistic one. For deep soil densification, we quote based on probe spacing, depth, and the number of passes required. A typical vibro-compaction grid on 3-meter centers to 15 meters depth runs about 40 to 50 points per day per rig. That translates to roughly three weeks for a 2-acre area, assuming one rig and no utility conflicts. If the site has buried debris or variable fill, we add a contingency of 20 percent. Clients appreciate that number because it comes from field data, not a sales sheet.
The second question is about ground variability. No matter how many borings or CPTs are done, there is always a zone that behaves differently. For micro-pile installations, we handle this by specifying a minimum rock socket length rather than a fixed pile depth. If the drill log shows fractured schist at 8 meters instead of the expected 6, we keep drilling until we hit competent rock. The client pays for the extra meter, but the load capacity is verified on site with a proof test. That transparency builds trust. We document every change in a daily field report and send it by email before the crew leaves the site.
The third question is about performance risk. Clients want to know who is liable if the treated ground does not meet the specified modulus or settlement limit. Our standard approach is to design the treatment to a target parameter, such as a cone resistance of 15 MPa or a pressuremeter modulus of 50 MPa, and then verify it with post-treatment testing. If the test results fall short, we re-treat the affected zone at no additional cost. That guarantee is written into the scope of work, not buried in fine print. It is one reason repeat clients account for more than half of our annual revenue.
Beyond these three, there are smaller questions about access, noise, vibration, and groundwater handling. We answer those with site-specific sketches and a one-page logistics plan. The goal is to remove uncertainty before the first truck arrives. A client who knows what to expect is a client who stays focused on the plant construction, not on the ground beneath it.